AOL Safety Toolbar Home Features FAQs About AOL Safety Toolbar

General

Show answer What is the AOL Safety Toolbar?

Show answer What is the family-friendly search feature in the toolbar?

Show answer What product is right for me - the AOL Safety Toolbar or AOL Parental Controls?


Install/Setup

Show answer How do I install the AOL Safety Toolbar?

Show answer What browsers and operating systems are supported?

Show answer How do I setup the AOL Safety Toolbar?

Show answer Why do I need to enter an email address and password?

Show answer I installed a new browser on my computer. How do I get the AOL Safety Toolbar on it?

Show answer I already have parental controls software installed on my computer. Should I install the AOL Safety Toolbar?

Show answer I installed the toolbar and now see a "Setup not complete" message in the toolbar. What do I do?

Show answer I installed the toolbar and now I don't see it. What do I do?

Show answer I upgraded my Firefox browser to Firefox 4.0 and now see a message that the AOL Safety Toolbar is incompatible with Firefox. What do I do?


Settings

Show answer What do the "Moderate" and "Strict" levels of web filtering mean?

Show answer What do the "Block" or "Warn" settings mean?

Show answer How do I customize which sites my child can visit or not visit?

Show answer How do I change the email address used for Activity Reports and Alerts?

Show answer How do I change how often I receive Activity Reports by email?

Show answer What does the "Website Scan in Progress" message mean?


Password

Show answer I don't like having to type in my password whenever my child wants to visit a website that is blocked. Is there another option?

Show answer I forgot my password. How do I reset my password?

Show answer I forgot my Password Security Question answer. What can I do?


Reporting

Show answer What type of reports does the AOL Safety Toolbar provide?

Show answer How do I see all the pages that my child has visited?

Show answer Why am I not receiving my Activity Reports by email?

Show answer I accidentally unsubscribed to my email Activity Reports. How do I re-subscribe?


Turn Off/Uninstall

Show answer I'm the parent - How do I turn off web filtering when I'm browsing?

Show answer How do I uninstall AOL Safety Toolbar?


Toolbar Updates

Show answer How do I check for updates?

Show answer How do I find out what version of AOL Safety Toolbar I have installed?


Permission Requests

Show answer My child submitted a request for my permission to access a website. What do I do now?

Show answer I believe my child can make good decisions about visiting websites without sending me a permission request. What can I do?

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